The TJX Companies
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Tried to pay with my Tjx card which is…
Tried to pay with my Tjx card which is in good standing and has $1700 to spend. I went to check out and it got declined, the service rep just stood there as I tried to understand why my card wouldn’t work. I asked her if there was another way to pay without the card and she said no. I went in my app and I see a digital card that says for me to give to a rep at checkout which annoyed me because she had just told me there was no other way? I gave her the digital card and she almost refused to try it until the manager(crystal) came over and entered it in. It still didn’t go through and I asked her what to do and she tells me to call, meanwhile it’s 9:00 at night and I was just standing online for 30 minutes, I have a pregnant wife with me and a 3 year old, and she can’t do it cause it’s not her account she tells me... there’s nothing she can do. This is the worst response a manager can say to a customer who is looking for help and trying to make a purchase. The business SUCKS. Employees are miserable and lazy. I will never go back to TJ Max in Poughkeepsie, NY, it is trash.