Mayo Clinic
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Refuse to bill preventative care correctly to insurance
Every year its the same thing. I schedule my preventative care visit with my doctor, which always includes a blood workup to check lipids, metabolic panel and/or blood sugar. Every year billing refuses to submit with the correct code for preventative care. They always give some reason for a sinlge word they found in the doctors notes that means its not a preventative visit. Doesnt matter how careful my doctor is about what he puts in his notes. The billing department always finds that single word. Not even a sentence or paragraph. Just a single word. Every year it's a different word. They get their money so whats the problem with submitting an appointment that is scheduled as "preventative" and the blood work ordered at the same time to be submitted to insurance as such regardless of the dictors notes. It's always the same appointment and blood work ordered every year approximately the same month. Its not hard to figure out its preventative.