Verity

Aug 1, 2022

My Rental Homes - Fantastic!! Villa & Balearic Villas - Terrible!!

We booked a villa for 2 weeks through My Rental Homes this June in Port de Pollensa in Majorca with Guido at My Rental Homes. My Rental Homes & Guido were fantastic throughout the whole process but unfortunately our holiday was pretty disastrous due to our experience at the villa & with Balearic Villas who managed the villa during our stay. The villa was based in Gotmar & called Villa Cub 1. It was a great location & had impressive views & the villa itself had plenty of amazing features, but we were unable to appreciate it much due to a number of major issues. Firstly, there was major building work going on directly in front of the villa and next door which both completely overlooked the pool area & villa with workmen able to see directly into most bathrooms and producing excessively loud & unbearable noise for most of the day from 8am till 6pm & on Saturdays. They were using pneumatic breakers, jackhammers & diggers scrapping up concrete plus many other noisy machineries throughout most of the day, so it was impossible to be able to relax in any of the outdoor areas in the villa. It was so load at times we couldn't hear each other talk & the concrete scrapping was like the sound of fingernails down a blackboard. We were informed prior to our stay of the building work by Balearic but it was massively downplayed & we were told there was restrictions on noise levels & what tools could be used. Secondly when we arrived at the villa the entrance gate to the villa was in a terrible state, broken & unlockable & one of the main entrances to the villa was broken & a nightmare to lock. We learnt from our oversharing Rep that they were aware of these faults & other clients had complained previous, but they had just left them unfixed & the entrance door was never fixed during our whole 2 week stay & at times we were unable to secure the property at all. The management company, Balearic Villas came across as professional & helpful to begin with but over our stay & interaction with them, making complaints about the noise etc we realised they were very much the opposite, full of excuses, untrustworthy, dishonest & false. Guido handled the whole situation brilliantly, but Balearic Villas were very much the opposite. Guido compensated us, Balearic Villas did very little & like I said were just full of excuses and untrustworthy. I very much recommend My Rental Villas but would avoid booking any villas that are managed by Balearic Villas.