Spyder Active Sports
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I purchased a jacket from…
I purchased a jacket from their website on December 2019 for a Christmas gift for my boyfriend. While I was heading home, I was less than a block away from my house When I got an alert from UPS that my package was deliver front door, I was so excited expecting to see my package when I got home. When I finally got home It seem strange cause I would of seen the UPS driver but he wasn’t there. So I go up the stairs and my package wasn’t there! I was like wait a minute! Why isn’t my package here? I called ups many times they told me to file a report and I did, many times! I sent countless of emails to spyder customer service and they never responded Until recent saying “Hi ~Thanks for contacting Spyder! I'm so sorry to say we've discovered a glitch in our system caused some emails to be quarantined rather than received, and we believe that yours was one of them.” LIKE SERIOUSLY AFTER ALL THIS TIME!!!! I FEEL LIKE I WAS SCAMMED!!! They took my money and I didn’t get my purchase!!!! Till this day idk what happen to the jacket idk if ups misplaced it or stoled it! they never found out about my package i tried to call and email everyday and nothing I tried to email spyder and nothing!!!! I would of felt better if spyder customer service answered me at least !!! And now they want to make an excuse saying there was a glitch in there system! ? Bs! I do not recommend buying from them at all! There customer services is a disgrace