eCapital Freight Factoring
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Horrible business practices
These people are horrible. Nothing but rip off artist. First, I'd like to talk about customer service. You always get someone who you can not understand or refer you to your account manager. Your account manager takes days get back to you. Now, the big problem is access of funds. Lost my card was on the road and took 2 weeks to get another card. Lastly, I have been out of the trucking industry for 5 months now. I've communicated this through email, phone with my account manager and customer service some how my contract renewed automatically. So the remaining funds in I still can not access. I was informed that if I cancel my contract prior to the renewal date . I have to pay $750 plus a $ 10,000 early termination fee, along with any other outstanding invoices. This a warning to not do business with these people . This is update after ecapital reply. The issue is still unresolved. I called now I got an offer to terminate my contract, waive all fees but keep the remaining $669.00 dollars that I have in my account. This a rip off no matter how you look at. This is literally money that I have earned over the road. And!!! ecapital already got paid for their service because they already charged a fee for factoring the BOL. So why should I pay another fee. The offer to terminate my contract and waive all others fees and charge the exact amount tharsin my account proves to me they refuse to release my funds. Yeah that will you see just me