Adagio Teas
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Horrible customer service
I ordered their tea often. This reorder was $119. This company has changed a great deal since Covid. My package got lost and instead of refunding my money and or reshipping more tea to me they emailed me and said they need to investigate first. I’m a longtime and loyal customer so I mistakenly thought they would honor their product and FedEx me a new shipment while they get to the bottom of the missing package. They refused and kept sending me a form letter stating they will investigate the list shipment. They refused to call me bc they say due to Covid they don’t have telephone support anymore. I guess you can get Covid from the telephone now. I just called FedEx and as of yesterday they said a claim has not been filed from Adagio. This is why I suggested they should either give me my money back so I can reorder the matcha or send me a new shipment. They refused. It’s not fair for a customer to have to wait for them to do an investigation on a package that a customer never received. It could take weeks. I’ve never had such bad customer service from a company like this before. It’s a shame because they should look at my account. I’ve spent a lot of money with this company. Just since I’ve had their app I’ve spent $1,156.00 with adagio and to be treaded with such disrespect is shameful. I found a new company to deliver my Matcha, it’s called MATCHA SENSE !!! . Supposed to be superior Matcha from Japan at the same cost as I’m paying Adagio. Call my credit card company to take off the charges and they did. To bad Adagio had to be so difficult to deal with.