Stores Musictoday
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Customer Service Shady and Suspect and Inconsistent
Awful. Ordered a Prince blanket. It came damaged. Called-in and asked for a swap, was instructed to send in photos, which I did and got a return parcel code. I got a replacement 10 days later, it was also damaged. I called-in and was told they would just send a replacement so I would not have to wait and that it would be on the way. 1 week later, I received nothing so I called to follow-up, and the person that took the call had no idea who I was talking to before (I saved the name), and that I had to email photos so they could process and send a replacement. I did as instructed but this time got no code. I sent an email to the address that accepted the emailed phots earlier, and SMTP error “no mailbox” occurred. So now I have to cal I. Again. Elapsed time has been 3 months so far. All I want is a non-damaged blanket.