Affinity Water
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Shocking Service staff who concerned with meeting their payment target stats
Shocking customer service, impossible to get correct information and the affects of this are damaging when an advisor is rude to you and takes a stance to affect your credit rating due to there our personal opinions. Affinity water should not be affecting peoples credit rating adversely for full payments made and zero balances. They have now been reporting to transunion with incorrect damaging information. No one to talk to. I have emailed. This is a very hot optic at the moment and seems everyone is having the same issue as me on all the forums I have read. If you pay your bill when you receive it or over a few months they will ie 6 monthly bill printed in October paid by January they will start that is a 6 month late payment albeit bill only issued in October and paid within 3 months they report a overdue balance when there is no balance. This will affect you applying a for a mortgage and is unjustified. If you don’t give your credit debit card details to allow future payments to be taken with having your information stored you are penalised by their incompetent rude staff who want to meet they targets on setting up these payment types for future payments.