OFFICE
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Shoes never delivered and bad customer service
I ordered shoes that were supposed to be delivered with yodel and never arrived. When the order was on its way I received a time slot for the delivery. I stayed home for this time slot and no delivery attempt was made, without any communication. The next day I revived a new time slot for which I again stayed home, nothing was delivered and no attempt was made, they emailed me saying they tried to deliver but they never did, no one attempted to deliver it. I then decided to chose the option to deliver to a yodel store instead as I hoped that would take away the risk of these fake deliveries. I didn’t receive any communication on the location or estimated day and time of delivery. I reached out to office customer service over email to ask for support from their side. They responded saying it might take 5 days for them to find the parcel together with yodel. I reached out multiple times for support over email and never got any updates. After the 5 days passed they went mute. I haven’t heard from them since. I am never ordering with office ever again. I don’t have my shoes, they have been useless over email, and as soon as the 5 day period was over and I reached out for updates they ignored me. I haven’t heard from them since and don’t have the shoes I paid for.