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Jerrie

Jerrie

Member since Invalid Date
2
Reviews
3.0
3 out of 5 stars
Average rating

Reviews by Jerrie

Sküma Water logo

Sküma Water

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5 out of 5 stars
Jan 13, 2025

Customer service has gone above and beyond

After several issues, Julie from customer service has gone above and beyond to resolve all issues. To be clear, the machine is wonderful. Wish it had been around earlier and with the infusions I save alot from having to buy electrolytes. My initial machine was faulty (ie leaking) and the company sent out a new machine even before receiving the old one back (showing real trust in the customer). I hope Skuma update existing customers with any further innovations that they come up with for the machine (ie:mains connection). I love my machine. Keep up the amazing work.

Tatcha logo

Tatcha

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1 out of 5 stars
Feb 7, 2023

Where is my refund

I returned 2 items. Tatcha confirmed after a month they had received it and then said they would issue a refund. After another month I still do not have my refund and they are not returning my msg. There is no way to contact them except through msging and email. I am now being ignored. Add to that the cream caused me to break put completely.