TO
TokyoTreat
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Strict, but reasonable damage replacement
One of my boxes arrived severely crushed. Customer service worked with me to make it right. They were timely in their communication and thorough enough that I knew what information they needed from me without any confusion. They were also very clear so that my expectations were managed and I felt like we came to a fair resolution of snack replacement. I appreciated the effort they went through to make sure I wasn't disappointed.