Economy Energy
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Refund nightmare goes on
This is my third review. After changing from Economy energy in Aug 2018, I had to wait until October 2108 for my final gas and electricity statements which showed a balance of £448.63. I had been promised a payment withing 10 working days at the begining of December after putting on a bad review on trust pilot, of course it never arrived. Sent off another email after 10 working days and was told it would be sorted and a payment would be issued, of course no payment. Today I have managed to get through and now they are telling me that the statements issued were incorrect as I finished my fixed rate prices at the end end of May and they now need to apply a variable rate for the last month!!!!!!! So in other words they are trying to reduce the amount of money they owe me and delaying the payment even further. Why has it taken this amount of time to find out my bills are wrong? ~Please, Please do not go with Economy energy, they are the lowest of the low and I feel heartily sorry for people that are employed by them as they must get so much abuse. The story continues.........