LifeStance Health
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If I could give you a zero I would
If I could give you a zero I would. My "Dr" has spent a total of maybe an hour with me since I started with Lifestance about 5 months ago. She is constantly late to our scheduled times, clearly doing other tasks while talking with me, and we end the call after about 5 minutes tops, seriously. She is impossible to get a hold of for renewing prescriptions and she consistently sent the wrong instructions to my pharmacist when I have been able to finally track her down for a refill. The most recent episode caused me to have be out of my prescription for a week. I told them that I no longer would like to work with her so I was surprised when I got a text for an appointment reminder for tomorrow. When I called to cancel and the reasons I was and was told that it would be $150 cancelation fee. I told them that seemed unreasonable given the reasons for the switch (all documented in their system) and they told me that is their policy no changes. So tomorrow I am going to go to the appointment sit there for 10 minutes and tell her that I am switching providers and the only reason I am on is to save $150 which I will be calling my insurance company to dispute. DO NOT USE THEM, look at their reviews on the BBB.