White Stores - The Outdoor Living Store
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Ordered Duke Nova Outdoor Furniture…
Ordered Duke Nova Outdoor Furniture from York Store £3,000 including £140 installation / assembly service. The 'installers' put the metal frames upside down onto my patio flags without any of the packaging cardboard underneath while they screwed everything together & scratched the frames & fixing bracket was missing for the corner unit. After several emails to White Stores customer service were ignored (they subsequently apologised) due to technical issues, they finally offered to post a bracket & a spraycan of touch up paint & a refund of the installation fee plus a £150 refund against the sofa which I rejected. I am now dealing with Saffron in Customer Services who has responded much more quickly by email & Saffron arranged to collect everything for a full refund. I made sure I was home only to be told by the courier company they couldn't fit the items on their van. I have sent Saffron another email .... :(