Online Carpets
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Rude and unhelpful staff
Fine products but rude and unhelpful staff when trying to chase delayed delivery. For context, my order was delayed despite paying speedy delivery and getting incorrect delivery notification. I was told it was probably my fault because maybe I missed calls to book delivery (not the case). They just gave me the number to arrange the pallet delivery myself. I had to chase them to get my money back. When I raised a complaint about the rude staff member, she lied and said the complaint was about late delivery not her. My complaint was never followed up. Very disappointing. I feel like they don't care about their poor service and ignore any negative problem. As a result, I hope posting on here will bring their attention to improving customer service in future.