Mr. Rooter Plumbing
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FRUSTRATED!
We contacted this company late Friday night due to a leak in our ceiling. They sent someone out Saturday morning, which we appreciated. We were told it would be a free estimate. At that point, the leak had stopped and the water damage was minimal. Before doing anything, the technician charged us $330 just to diagnose the issue—which took less than five minutes. It turned out to be a faulty drain plug in the bathtub. He then tore a hole in our ceiling and left a mess behind. We were charged another $220 (after a supposed $150 discount) for the repair. He went to Home Depot instead of the nearby Lowe’s and bought the cheapest part available, which wasn’t even compatible with our original setup and made bath time harder for our daughter. The part cost $35.00 but our total bill came to $600. Very disappointing, especially after being told the estimate was free. We were then told an inspector would call before coming out. No call—he just showed up. He didn’t have the proper tools to assess the damage but still quoted us $1,000–$3,000 to remove any water damage and we would still need someone else to come out and repair the wall. He also told us to pay our deductible directly to them so they could contact our insurance agent. That’s not how insurance claims work, and it felt pushy and misleading. Since then, we’ve called three times to speak with a manager. The call center and dispatcher said they sent emails. We also left two voicemails with the office. No response. Not a single follow-up. The only positive was how quickly they arrived. Beyond that, the experience was unprofessional, overpriced, and deeply frustrating. We’re left wondering if we were scammed.