EatStreet
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Recent decline in service
3 of 4 recent orders have been cancelled due to the restaurant 'not being open' (according to the form email I received), though all 3 restaurants were in fact open and are restaurants I had successfully ordered from through ES in the past. The service rep was no help. Emailing customer service resulted in yet another form email that did not address *anything* I actually said in it. I'm sure that $3 coupon they gave me for an hour of waiting for no food will be really helpful, considering the last time this happened I did order again from a different place and it ended up identically - waiting an hour, no food. They've historically been really good in my area, and they started here, so I've tried to support them. I was willing to give them the benefit of the doubt the first time this happened, but now it's a pattern.