Kirby

Oct 22, 2021

Terrible quality products and extremely poor customer service.

Terrible quality products and extremely poor customer service. I bought one of their watches last year as a Christmas present for my husband. The watch arrived with the back completely detached. The issue was raised with the seller; they apologised and a new one was sent out. Once I gifted this watch to my husband of course the first thing he did was try to adjust it with the tool provided. The tool was horrendous. Extremely flimsy; simply not fit for purpose. I raised this issue with the seller who again apologised and sent out a replacement tool. A few months later, my husband noticed that the watch was full of condensation. He raised this with the company who (you guessed it) apologised and asked him to return the watch so they could take a look and either fix it or issue a replacement. The watch was returned; weeks went by and he hadn't heard anything. He chased the company only to get no response. He sent a further 4 messages before any response was received. They advised a replacement had been issued but perhaps stuck in transit. They also advised that they would raise a case with the courier and in the meantime, issue a replacement to avoid any further delay and frustration. Over a month later and there is still no sign of his replacement watch and funnily enough, no response to any of his messages. We are now out of pocket and without the product. Highly recommend that you AVOID this company.