Vinoselección
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Exhausting experience
Found a nice bottle of wine when I was on holiday and when I got back home, searched for it online. To my pleasant surprise, Vinosleccion had a price drop and was advertising the wine half price. I jumped at the chance and ordered 2x6 bottles, so 12 bottles total at £97 All seemed to go smooth, got a notification the next day with delivery # and a week later a delivery arrives. Only thing was, only 1 case with 6 bottles arrived instead of 12 bottles. Rang vinoseleccion and customer service were polite and apologised and said another case would be sent out. Waited a week and no communication. Rang back and explained again and another apology and would be sorted. This went on for about 4/5 weeks and 4/5 phone calls. Finally got them to send me a notification while i was on the phone as knew if i left them off the phone, I would be back on the same cycle again. 2 weeks later, a delivery arrives, yay. Only 3 bottles in the delivery instead of 6. An back on the phonecall merry go round we go again. Again, they apologised and said it would be sent out. 2 weeks later i get an email saying they had reviewed the order and i had received 2 orders and to remember, boxes come in 3 bottles and i had placed an order for 2 boxes. I almost just gave up as had enough but remember i had taken a screenshot of them advertising the price drop just in case. Sent it back to them with an explanation and now waiting on a response So been 2 months now since my first order and ive received 75% of my order after about 6 or 7 different phonecalls My advice, avoid these folks. All the reps on the calls are nice but the whole thing is so poorly ran. You may get what you ordered and be happy but if anything goes wrong, good luck. Advice to vinoselecction, on your invoices, you specify a quantity of items ordered, like 1 or 2 cases. But the order doesn't specify how many bottles are in that and you sell in quantities of 3 or 6 Advice to other customers, take screenshots of your order so you can show how many bottles you ordered especially if they are on discount