LifeStance Health
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BEWARE
BEWARE A medical emergency came up on Saturday to where I needed to miss my therapy appointment so I tried calling Saturday, weren’t open, tried again Sunday, weren’t open. Which I understand but there should at least be an email people can contact over the weekends if there’s an emergency and have to cancel their appointment. I looked all over the internet for an email or live chat because I know cancellations needed to be 48 hours prior. I called Monday because I had no choice but to wait and they are saying they will still charge me the $50 cancellation. No where on the email does it say 48 hour business days, I would assume you guys would at least have someone to email on weekends because this emergency was out of my control. Very disappointed, I already have a lot going on in my life. Not to mention the lady I called was also pretty rude. I feel like I’m being punished for something out of my control.