Alliant Credit Union
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Digital my ass!
I had been taking care of my mother the last 4 years of her life. I was her primary caretaker for her last year so she could do hospice at home. Along with having power of attorney and being the executor listed in her will I am her only child and the beneficiary of her IRA at Alliant. Since I really had to be with her extensively in her last years I was using this IRA to pay her bills on her double home as well as my own bills.I had spoken with an agent who told me that I was listed as the beneficiary on the account and that this was fine. In February of this year I noticed the IRA was no longer accessible for transfers. This is where the hell began. 02/20/25 Inquired about IRA & was told I needed to download and fill out a Traditional IRA Withdrawal form. 02/27/25 Inquired about the correct way to fill out portions of the form & was told I needed to fill out some beneficiary documentation & that email would be the fastest and most secure way to do it. I was told to expect the email that evening. 02/28/25 No email. When I called this time I got a very snarky woman who said because it was later in the day when I made my request it would come that day or the next. 02/29/25 No email. When I called this time I was told a "Packet" was going to be MAILED to me (arriving in 1-2 WEEKS) & that I would need to fill it out, MAIL it back & wait another 1-2 weeks for processing?! EVERY time I talked to an Alliant associate I got a different story that was worse every time. The resolution for my issue went from a day or two to a week to possibly April. I need to pay bills & real estate taxes for Mom (me now) as well as myself. When I asked if there were any "brick & mortar" branches I was told that they were closed during the pandemic & it was "all digital" now. What is digital about a preposterous process that may take a month and has to be done through the declining postal service?! I was originally just transferring a portion of the IRA to take care of some business. I don't know if these folks are EVIL or just INCOMPETENT but I can't wait to get all of MY MONEY into my IRA. Digital my ass!