Interdiscount - Division der Coop Genossenschaft
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Unfortunately they cannot get the…
Unfortunately they cannot get the simplest things right. We asked for an old appliance bought in Interdiscount to be taken away when the new one was delivered. We were told that we could go into a shop to organise the collection for 80CHF, or to dispose of it ourselves. (Thanks for telling us what we can do ourselves. Highly patronising). Delivery given to Planzer who then say it can be collected by them for 50CHF. Driver turns up (eventually) says he's had no info about a collection, it would cost 150CHF, can't be done today. (Oh but he could come back next week for 120CHF to do it). Really sloppy service, possibly a money making scam by Planzer, and frankly nothing but disengaged, formulaic answers from Interdiscount customer service. UPDATE: INTERESTINGLY NO ENGAGEMENT WITH MY EMAILS TO THEIR CUSTOMER SERVICE, HOWEVER THEY DO WANT ADDITIONAL INFO THROUGH TRUST PIOLOT. FOR ME THE ADVICE STANDS: FROM MY EXPERIENCE THEY ARE NOT ABLE TO DO A SIMPLE DROP OFF AND COLLECTION AS AGREED.