Marriott Vacation Club
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Disappointed in Marriott
I acquired the Marriott Vacation Club the end of November 2024, the actual mortgage was signed December 1st. I have never utilized the services because there was an issue with booking or no availability. I tried to book the Marriott Vacation Club in Manhattan for my husband's 70th birthday, but was told that there was an issue with the system and I had to book a hotel somewhere else for $500. The problem really starts when I receive two bills 1 for 746.90 for Maintenace fees (prorated for the year) and the 2 for 229.17 for club fees. I am currently paying a monthly mortgage for property that I am unable to utilize. I called Marriott Vacation Club sales office and customer service and expressed that I would never agree to a prorated anything and I refuse to pay for fees for something I can't utilize. They went ahead and froze my Marriott Bonvoy account and have people calling constantly to upgrade so I can utilize the properties. This is predatory at it's best. I was told everything will be frozen until I pay $976.07 for services that I never utilized.