Stash Tea
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Terrible customer service
Placed an order on November 16th, at which time all items were in my order were in stock. Three days later, I received an email informing me that one item was out of stock, and fulfillment of the entire order would be delayed. I was also told that the company had "initiated a transfer for the [out of stock] product," which could "take up to 10 business days to become available." Well, it's December 6th, and my order still has not been fulfilled, and I haven't received any further communication from Stash. When I responded to the November 19th email from Stash, I received no response. I tried calling the company as well, and after navigating through pre-recorded messages, and a frustrating "interaction" with a bot, I was supposedly transferred to an agent, but no one ever picked up the phone. Instead, an automated message instructed me to send the Stash team email. The call was placed around 2:30 PT on Friday, and the office apparently closes (despite the increased holiday demand) at 4PM PT on Friday, and does not reopen until Monday. Not happy or impressed with this company.