PR
Princess Cruises
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Totally obstructed balcony room
We booked a balcony room through a very reputable and well known 3rd party. We were told that Princess would assign the actual balcony room. We ended up with a balcony room with an obstructed view, metal all the way to the balcony rail. We had no view whatsoever while sitting down. We did not use the balcony a single time and ended up trying to find suitable places to sit and read around the ship. This was very disappointing. After speaking with customer service and management twice we only received a small future cruise credit as compensation. We have been on several Princess cruises but do not plan to take another one.