Bank of Melbourne
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Abhorrent treatment, zero service or compassion…
Abhorrent treatment of long term customers, wish we could give zero star value, no compassion or human logic is applied when you contact your bank and need support. BOM is happy to take your money, but when you try to report fraud and protect your many accounts and $$$, they instead make you jump through hoops and waste hours and hours of our time sitting on hold to try and prove who you are/your partner is - if you "fail" their ridiculous tests and ask to speak to a supervisor they put you on hold (again, 30 minutes), then come back and tell you basically to get stuffed, "there's no supervisors working on Saturdays" (what an absolute load of bullshit), then proceed to say they have cancelled our cards but we can't re-activate them - nobody asked our permission to cancel our cards, they just went ahead and did it without authorisation!!! I now am unable to access MY OWN MONEY?! Happy to make profit off us for 15-20 years, but when we need them and are feeling exposed and vulnerable, we are treated like criminals (when all we were trying to do was stop any further fraudulent debits from our accounts). Absolutely, utterly devastated by the treatment we have received.