Home Instead Senior Care
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Home Instead Senior Care (Cheltenham and Cotswold) AH Care Ltd
The caregivers who work for this company are outstanding and go the extra mile even to the detriment of themselves. The management have a problem communicating with each other and is even worse with the client. When changes occur which is inevitable they are not passed to the caregiver or client. A lot of office changes have occurred in the last year to address issues raised. The changes have had no effect as they didn’t address the route cause of the problem, accepting you have a problem and putting measures in place to improve the situation. Their slogan to us it’s personal takes on a whole new meaning as they take positive criticism personally. This week they have dropped a number of local authority funded clients with 3 days notice, not the caring company they portray