Centauro Rent a Car
Read all reviews for Centauro Rent a Car →
Unfair
Unfortunately, we had a very bad experience with the Centauro Chania Airport office. We arrived at night to pick up the car, and they told us to walk around it and take photos. We did so using a flashlight, but we couldn’t see the scuff mark on the underside of the black bumper in the dark. They charged us for this damage (€350), even though we didn’t cause it. The damage was significant enough that we would have heard it if, for example, we had hit a curb. But no one else could have caused it either, because it was on the underside. The office made a mistake by not thoroughly inspecting the car after its previous use. The other possibility is that they deliberately wanted to pin this damage on us. The employee went straight to the damaged spot, as if they already knew it was there… It was easy to deceive three women in the dark. It was an extremely unfair situation, but we couldn’t prove we weren’t responsible. However, we know for sure that we didn’t cause it!