Sell My Home | Estate Agents
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Easy Money for poor advertising
I just had a very poor experience with SellMyHome.co.uk where no effort was made to create a good advert for my property. Their pictures looked fake and were limited to 15 images only (I even had to suggest and use 2 of my own pictures in an attempt to make it look better). I had to contact SellMyHome.co.uk on numerous occasions to add to/rectify the advert description which was a pain, they should know how to do their job but unfortunately they didn’t. A 3D tour was used showing items which should be hidden making the advert look ridiculous. The floor plans were blurry, inaccurate and nobody could see nor read anything at all. Easy money made for SellMyHome, they require £500 +VAT for doing next to nothing and for showing a poor advert on all the major platforms. When the customer is not happy and the complaint is justified they know that they will get their ‘exit’ fee so why bother…. Unfortunately I realised that they were not very good after a few weeks (very little was done in the first 2 weeks so the customer easily misses the ‘cooling off’ period where one can change their mind). I would NOT recommend their services and I switched to a local agent who will hopefully be more professional than SellMyHome.co.uk. Update: Following my review I had a phone call the next day (Thursday 28th April 2022) from Tim Bentley/SellMyHome.co.uk who offered me a partial refund of £250 + VAT if I would agree to remove my bad review from TRUSTPILOT…When I informed Tim that I will not remove my comment as it’s a real review and I will be claiming the full amount of £600 (£500 + VAT) through MONEYCLAIMONLINE.GOV.UK he ended the phone call in an abrupt manner. SellMyHome.co.uk has now 7 days to refund me the fees for their poor work or the claim will be sent to the court. 11th May 2022 Comment to the reply I just read from SellMyHome.co.uk: Saying that my property is overpriced is a poor excuse which SellMyHome.co.uk uses when in fact Mr Harvey Palak confirmed on the 24.03.2022 per email that he was happy to advertise my property at that price. To the advert sent to me for approval before going live: That’s true as it was sent to me per email and I didn’t notice the extend of the mess with the 3D tour at first unfortunately as I trusted it would look professional (which after a closer look it didn’t) and the same happened with the floorplans of the property which once live on the portals looked blurry. I am looking forward to showing the blurry floorplans which were live on the major platforms for the best part of 2 weeks as well as the messy 3D tour and also all the email correspondence which will show how unprofessional SellMyHome.co.uk was as the screenshots and emails will speak for themselves. I trust the court will recognise if the customer’s rights to get a professional advert have been taken into consideration and decide the outcome.