Airport Van Rental
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Buyer Beware - read the fine print!!!
Read the fine print! Made a mistake on my online registration and needed vehicle an extra day. The rate went up for the extra day but my bad. The gentleman who helped me check out my vehicle indicated that, rather than extending the contract then and there, it would be no problem to just call it in and let them know I'd be needing vehicle for an extra day and there would be no extra money out of pocket. However, when I did so, they slapped a $25 extension fee that I had no prior knowledge of, I could have avoided this when I picked up the vehicle, and the associate had ample opportunity to inform me of this. Instead he chose to mislead. When I complained about this over the phone and in person, there was little sympathy - yeah, I know it was in the fine print! I then saw the gentleman who originally checked the vehicle out to me and confronted him about this, he said "Don't worry, I'll call you." Do you think I ever got a call back?