Optima Legal
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Disgraceful
Disgraceful, 5 months to remortgage, costing us an extra 1000 for every month that passed. No urgency from anyone, promised the world every month with no action to match. Finally thought we were getting somewhere in month 4 when we had one case officer communicating with us, assured us they would get this over the line that month without fail, she disappears the week before our next mortgage payment is due, ignores all emails, no one will put us through to her until someone finally slips up that they have gone on maternity leave and our case has not been flagged or deemed priority. If I could go back in time and known what I do now I would have paid for our own solicitors instead of going with the default solicitors of Barclays - Optima. This ordeal has cost us thousands in unnecessary costs. One person finally took notice and got this over the line in the 5th month after an hour long phone conversation of practically begging.