LifeStance Health
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Patient's Confidentiality Violation
Where's the zero - Patient Confidentiality Violation. I was registered with Lifestance before my abusive exhusband. Somehow their online portal is now associating my account with his, and they sent a verfication text to his phone for my online appointment. I had to call him to get the login code for my appointment so I wouldn't get a missed appointment and charged.-- I was traumatized!!! Don't use this portal or company! And then they charged me $100 instead of my copay even though they violated my patient rights and was so traumatized I didn't continue the appointment. Update: Just got off the phone after waiting 30 minutes for a customer service personnel - and....they use a call center ouside of the US with no email options. They charged me $100 saying I was late for an online appointment, when I couldn't get in because they associated my account with my exhusbands and I wasn't able to get access through the portal - what a traumatizing nightmare --- Getting help has never been more traumatizing --- don't injure your psyche further by going here! This was my 4th attempt to get service through them -- Several of the counselors left lifestance after only two of my visits with them. One of the counselors was very unkind and judgmental. If you can book an appointment directly with your counselor, please do so and avoid the Lifestance Portal experience nightmare.