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Monica Sutherland

Monica Sutherland

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by Monica Sutherland

Hospiten logo

Hospiten

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1 out of 5 stars
Feb 9, 2025

I cannot give this hospital any stars.

I cannot give this hospital any stars.. My husband currently is in severe critical care and may not survive. We were in the Dominican Republic on January 31/25 and stayed at the Dreams Royal Palm Beach and he contracted a Flesh Eating Baceria on this foot after getting out of the hot tub on the balcony at Dreams Royal Palm in Punta Cana- he knicked his toe and the bacteria entered. The next morning his foot was swollen and infected - and one toe purple. I took him to the Doctor on the resort and she said we needed to be taken to HOSPITEN BAVARO - which we went to immediately. As soon as we arrived we were admitted - my husband was given an IV antibiotic treatment - and was told it was only due to his diabetis. Nothing was done for the infection on his foot - only an oral ointment and it was wrapped == they did not diagnosis him with Necrotizing Fasciitis -- which is a very rapid moving flesh eating bacteria of the tissue with a 36 hour turn around time which he contracted at Dreams Royal Palm. They held him at the hospital until the next day- would not let me leave until they keep charging my American Express card -- he had no treatment the second day -- we were trying to get out of this clinique and they kept delaying = saying billing was underway -- no treatment was given to my husband after 10am of the day of departure but their invoice said 30 treatments - I asked them to please discharge us and provide a wheel chair - and they refused. I finally got him a wheel chair on may own that I found in the hallway and we took a taxi back to the Dreams Royal Palm. We then got aboard a plane the next day and I took him into the emergency room immediately . The ER doctor said he contracted a Flesh Eating Bacteria - diagnosed him properly and put him into surgery right away -- he then underwent 2 surgeries - one with the immediate removal of all of toes on his left foot , the next with the removal of his left foot. He is still in critical care- they are still giving him major antibiotics to monitor the infection he got at Dreams Royal Palm from the water/hotub. I do not know if he is going to survive this -- but had Hospiten diagnosed him improperly -- they just said it was an infection --NOT a flesh eating infection that has a 36 hour turnaround time. It has been a true nightmare. Hospiten kept us there for 8 hours for billing on the day of discharge - and not proper diagnosis and kept charging for bogus charges when he was not even getting any treatment. I hope my husband survives -- please do not go to this hospital -- clinic - whatever it is -- beware . Please -- beware. I hope my husband survives this -- the hotel staff also for referring us need to be accountable. Beware of Dream Royal Palm in Punta Cana for not having sanitary environment and for referring us to Hospiten Bavaro.