JUCY Rentals
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Forced to wait in the parking lot for 9 HOURS to pick up my rental!!!
I was forced to wait to pick up my van for 9 HOURS! There were long lines at a practically unmanned counter. There were many people with later reservations that were able to pick up there rentals hours before I did, despite arriving at 9am and being one of the first people to check in. Customer service would not say how long it would take for the van to be ready, forcing me to literally wait in the parking lot and waiting room instead of at least going back in the city for the day. Due to this extremely unorganized business and absolutely terrible customer service, I lost a significant portion of an already short vacation. Companies like this are supposed to be in the tourism business. There is absolutely no excuse to not be able to deliver their service at a time when it is known tourists will rely on them the most. This business is absolutely horrible.