Trotters Childrenswear & Accessories
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Poor CUstomer service and fulfillment, inferior product
edited review: CS got in touch with me today to make it right. Really appteciate the effort. Thank you. –-----‐---------------- I never had cause to rate this company bad before. I love there items. But this recent order, there were a couple of issues. 1. They sent the wrong size I ordered. 2. I bought the next size up on a dress I wanted my daughter to wear to an event the first weekend of December. When she tried on the dress, the neckline was so narrow it was choking her if I button it up. I went to their website but somewhere there was an issue with contacting them. Contacted their IG and they gave me the CS email. Reached out. They said they need pictures. Sent pictures. Been a week. Nothing. And they have not even addressed the wrong size/item sent. To return an item, they will have you pay for shipping from the US to the UK. If this was a “change your mind” issue, that would be fine. But these are their issues. They need to address it.