Ryan

Jun 29, 2022

I ordered a Hashizaki counter top ice…

I ordered a Hashizaki counter top ice maker on 12/25/21. I got no information about the delivery until 2/22. They promised they were sending the unit and on 3/4/22 asked for 125 dollars more for a residential delivery. My shop.com app showed a delivery coming. Nothing happened for weeks and I emailed them. I was told that I could get a different unit now or wait. I chose to wait. I was told they would have more units in May 2022. I tried to contact them late in may and got no response. I started calling daily. Some days over 10 times a day. During that time I only got a person 3 times. 2 of the times the person told me a refund would be given. The third one actually looked at the emails and told me that their servicer had caused issues and lost them money. That all the employees are out and she had even been out for 3 weeks due to who knows what. I was told they could no longer get me a refund and i had to go through my bank. It turns out my bank cannot revoke charges that are over 6 months old. So as of now I am out 4k and this company refuses to get it back to me. If you are thinking of using this company do not do it. You will never get your money back or your item. Its been 8 months since initial complaint. After this review Abe promised me a full refund. Then never sent the check. Multiple emails to the company have resulted in either no response or a promise to "get back with me". In my search I found it is difficult to identify a "CEO" and the address to the company is a small one bedroom apartment. I have filed a complaint with the BBB and I am filing with the attorney general in NewYork state. I recommend others do the same. I will also be filing a small claims court suit if I continue to not see a check. I promise anyone who is reading these reviews the 5 star reviews are not real. This company is a fraud.