Strongly Disappointed: Unreasonable Response to Resident Needs
I am compelled to express my extreme disappointment with the handling of support services by Independent Water Networks during a recent incident at the Marleigh development on Newmarket Road, Cambridge, CB5. Despite acknowledging the disruption caused, their decision-making regarding resident assistance has left much to be desired. The assertion that IWNL made the decision to offer a range of support services" appears more like a token gesture rather than genuine assistance. While they provided communication outlining which expenses could be claimed for, it is evident that their definition of support falls drastically short of residents' actual needs. In particular, the refusal to cover the costs of guests' meals is utterly unreasonable and demonstrates a lack of empathy towards residents facing unexpected circumstances. Under the pretext of assessing "reasonable costs," they have callously dismissed a legitimate request for reimbursement, leaving residents to shoulder additional financial burdens during a time of crisis. This dismissive attitude towards resident concerns is unacceptable. As a resident impacted by the incident, I expected better from IWNL. Their failure to recognize and address the genuine needs of residents reflects poorly on their commitment to resident welfare and highlights a glaring lack of compassion. In light of this disappointing experience, I urge prospective residents to reconsider their choice of property management company carefully. It is evident that IWNL falls short in providing meaningful support and assistance when it matters most, leaving residents feeling abandoned and disregarded. In conclusion, I am deeply disappointed by Independent Water Network's handling of resident support services during the recent incident. Their refusal to cover reasonable expenses, including guests' meals, showcases a troubling lack of empathy and highlights their disregard for resident well-being. Such behavior is unacceptable and warrants serious reconsideration by both current and prospective residents. Sincerely, Ambonglu Marcus