Acorn Estate Agents
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It's not rare to have problems which…
It's not rare to have problems with state agents when ending a letting contract, but Acorn took it to another level. We handled a two month notice according to a break clause in our contract and after receiving a quick response of acknowledgement and a deed of surrender, we noticed that in it says that we have to pay £995 just for the Landlord to accept the notice and that " 3.The Landlord has no obligation to return any part of the Deposit to the Tenant." How big of a joke is this? After several emails, one of the property managers told me that she would not change the above mentioned clauses. They want me to sign a deed of surrender saying that I have absolutely no right about the deposit I putted through in the beginning of the tenancy. I will raise a formal complaint with The Property Ombudsman if this ridiculous clauses are not changed. Take your own conclusions about how outrageous is the treatment you will get when you end your contract with them. Update: Of course, I will email, but how couldn't you see the £995 is beyond my comprehension, as this: "In consideration of the Landlord accepting a surrender of the Tenancy the Tenant agrees to pay the sum of £995.00 OR relinquish the Deposit paid in the sum of £995.00 at the commencement of the Tenancy" was removed from the deed without changing any letters (or numbers). Update 05.11.18 With Andrew's push, they remade the Deed. 5* to you Andrew.