Michaels Stores
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Michaels Can Do Better!
Michaels Complaint The location in Troy has very few friendly staff. I have been to this location on two different occasions in the past month and have not receive friendly service. On the first visit, I made a very large and expensive purchase for work. The lady at the checkout acted as though ringing up my items was an inconvenience to her. She was not friendly at all. No greeting when I wakes to her register, she aggressively tossed items in the bags, and no thank you for shopping before I left. Very poor customer service! During this visit, there were a few staff members on the floor talking to each other instead of offering assistance to or even greeting customers around. The lady at the checkout was friendlier than my prior visit. The only complaint with the checkout was she was ringing up customers alone. There was another lady behind the counter walking back and forth. I am not sure what she was doing, but she was not assisting with the growing line that was forming. While I understand there is a shortage of workers, I would encourage this location to train the workers that are current employees on excellent customer service. This location is closer to my home and convenient to stop in. I am willing to give the store one more opportunity. Honestly if I have a similar experience like the ones noted above, I am not sure if I will continue to shop here. I can find other more convenient ways to purchase supplies. Quality customer service is very important!