Aaron

Aug 4, 2026

Where do I start...Read last paragraph for short version

Where do I start...Initially the folks spoke well, had a rookie first which then they had a more seasoned guy explain and work out pricing and details. After setting up a project for windows at a pretty solid price, around average on cost, we looked to mover forward. Following that they have someone come out to go over and confirm the project details. Then schedule the install. This went fine...or so it seemed. They accidentally forgot to check tempered glass for the bathroom window. Was a painless fix, and slight adjustment to the project - small price increase for the one window. Fast forward to the install, and the windows...were tiny. Visually able to tell before even putting it into place, and without side by side comparison...Have a few calls for them to reorder replacements. The guys on that first install were fantastic, wanted to have them for the second round... Scheduled for a 12-2 start for the reinstall...to which they arrived at 10...I was able to work with it as I planned to be home, instead of going in early and getting out early from work - good thing I did this. The lead and I spoke about the windows to install, but they had one less window than planned...turns out that when we rescheduled/reordered the folks in the office took off one of the windows. Explained the price drop when we rescheduled. After we fixed that issue, and they had someone drive out the extra window, they sent out a fixed price agreement...removed the old ones...and it was MORE expensive. Called and got that fixed...absolutely wild. They should of given a small rebate for the wild amounts of confusion or something, but I am not concerned with going with what was planned. The lead of the second team also was never anywhere to be sighted. He sat in his truck pretty much the entire time, while his apprentices did the work. Unlike the first team where the team lead was working alongside the 'young guns'. I also noticed that he took the lazy routes to most things and liked to be combative with his tone of voice (not what he said, but how he said it). The two who were doing the install did a fine enough job. I will not be complaining about that, quality wise the install went without any real hitch. But took much longer than I anticipated. In perspective, the first team did the first window in 30 min, second in around an hour...mostly since they were still in the phases of getting that routine ingrained for doing quick and clean work. Overall, disappointed in the absolute lack of coordination this company has. They have some great employees, and others that just dont seem to care or understand that they are working for people. Quality of the product is there, but its a mixed bag outside of that.