John

Aug 14, 2025

Order never delivered, emails never answered, phone calls never returned

I ordered a SIM and paid for express delivery. Was told it would ship within a day (and an email sent with tracking number), and expected delivery was 2-3 days. After 5 days and no email with the tracking, nor a delivery, I contacted them via their email address. I never received a reply to this email, and I followed up 5 days later. Again - no reply. So I called them 2 weeks after the initial order was placed and was assured that the original order had been shipped (but she couldn't access the tracking number). Was told that a new shipment would be sent the next day and I would get the tracking information. The customer service person assured me that she would call me and make sure it was sent. 3 days later, still no email, phone call or delivery. I rang and cancelled my service. I asked the customer service person on the phone to get someone from Moose to call as I wanted to provide some constructive feedback. Still no call from Moose.