Thomas Cook Airlines
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Surprisingly good
So before flying and after I had booked I decided to read the reviews to see what Thomas Cook was like for a long haul flight. I’ve never flown with them before and the last time we went to Mexico it was with Thompson and I didn’t enjoy it. So this time we flew with my little boy and I was dreading a 10 hour flight with him as it was and it got worse when reading reviews. Outbound to Cancun we were in Economy and though it’s not the biggest of spaces we made it work. The entertainment wasn’t great if you don’t upgrade but to be honest I had my music, a book and my son had an iPad to keep him busy. Food was adequate, we got meals, regular drinks (yes for some which aren’t included in meal time you do need to pay but you could always prepare and get from the airport). We even got ice cream before we landed. Friendly service too. No complaints. Some people found it cold onboard (it was but I had a blanket for my son with me) and the lack of blankets for them wasn’t ideal. Coming back, we sat in premium seats and had pillows, blankets and better entertainment. I had ordered duty free online before the flight and this was given efficiently. The crew are friendly and the service was good. My son wasn’t ready for his food when they came to give the meals out and they offered to keep it warm in the oven for him and brought it over when we requested. We pre ordered a kids meal, veggie and one normal. The kids one and normal we’re fine but it didn’t seem that they had record of our veggie order but they did on the way to Cancun so just on the way back. Luckily enough they had enough. Overall no issues and I had a pleasant trip with Thomas Cook.