West Shore Home
View company profile →
I see so many glowing reviews
I see so many glowing reviews. I only wish I had gotten to the point of signing a contract and have your company replace our bath to shower. Unfortunately our initial contact with Aaron your sales rep ended after 5 minutes. Aaron was prompt for our meeting came in and politely introduced himself. I told him to follow me to the bathroom where we needed the remodel. He said lets sit down and talk first. He then stated that we are remodeling do to safety issues. I jokingly said your secretary must have taken the wrong notes. We are remodeling because we don't have a need for the bathtub. He snapped back that he didn't have a secretary. He then said he was going to bring in samples. I asked him what kind of samples. I'm not in the industry that Aaron is in, so my question was simple and polite. ( I meant by samples could you explain. I was thinking finished pictures, shower doors, other wall and floor materials, etc.) Aaron proceeded to tell me with an irritated look both facially and voice tone that he detects hostility on my part and has since he walked in the door 5 minutes ago. Needless to say both my wife and myself were completely miffed by this statement and action. I then said, did I offend you by asking what samples? I am in the restaurant and sales business for 40 years. If I have one redeeming quality that I can stand on it's my respect for others especially sales professionals as I realize what a tough job it is. Needless to say the accusation which I was completely shocked and insulted by led to the end of our 5 minute relationship. I am baffled by what took place. I'm sure Aaron is a good person, maybe just having a bad day. It's to bad because we really wanted to do this project.