Apex Cargo
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Outstanding Service
This is my first time Air freighting something abroad and I honestly can not thank Apex enough. J the guy that has been my point of call throughout has been nothing less than outstanding. He was professional, extremely patient considering there was a lot of back and fourth on my part, many questions asked and it was never any bother for J to answers these questions and put my mind at ease. Everything was clear cut and J was always prompt and efficient in his communication with me. It was a very professional yet personal service as these days it’s hard to get companies that deal with you in such a direct manner, there always appears to be grey areas where you are left not knowing what’s really happening or an AI automated response which really isn’t helpful! I changed dates of collection a couple of times dues to personal reasons and again the team were nothing but accommodating and in fact sent their well wishes to my mother who has just had a major operation, I mean who does that these days?! The team came to collect all my goods and again Zunaid who came to collect my things was such a nice patient genuine man who waited longer for me to arrive and did not put me under any kind of pressure what so ever, he was wonderful! The team then sent me videos to see the packages and were very clear and concise in their breakdown of everything. I really couldn’t thank them enough, I will most definitely use them again in the future and tell others to do the same. Thank you so much J, you have took a great weight off my shoulders because these things can be very stressful! Oh and J also gave me as much information as he could with regards to charges fees and taxes agents etc that would need to be arranged on the receiving destination so I could be best prepared for this so there aren’t lots of unexpected surprises and stress once the goods arrived. Thank YOU so much J I really appreciate yours and the team excellent service. You have been epic!