TR
Travelocity
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Travelocity deceived us
Travelocity deceived us. We had a cancelled LATAM flight due to COVID-19 and we wanted to get a refund. Travelocity said we need to contact the airline to get it. But LATAM tells us Travelocity still holds the money and they can't do anything about. We demanded to talk to a customer service supervisor and Travelocity promised one will call us but they never happened either. This went on months by now. This company's practice is not acceptable and it would be best to avoid any transaction with this company whatsoever. I will certainly do that.