HelloGov AI
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Got my passport in time for my cruise, thank the LORD (and HELLOGOV)
I am so thankful to this company. I am going on a cruise on November 21st, 2025, and I was just going to use my birth certificate like I always do. Just didn't feel like going through the hassle of getting a passport if I didn't need one. Well, about 15 days before we are set to sail, we find out it's a passport only cruise because we will be going to South America. I thought I wasn't going to be able to go! This will be my first luxury cruise (we have a 2 bedroom suite in the "first class" of the cruise called The Haven with a cleaner and a butler at the ready 24 hours a day for 10 days! Aaah! We even have a dining room and a private pool so we can celebrate Thanksgiving only with each other--can you tell I'm excited?), and I thought I could never get a passport in time. Then, Hellogov steps in, and the passport was in my hands by Friday, November 14th. It really took like no time at all, and the directions are very easy to follow! I was nervous that I had to wait an extra day because your cannot get that emergency passport unless it's within two weeks of travel. With the government shut down, and everything seemingly in chaos, HelloGov got this done for me. You helped me realize a dream, and I'm so thankful to this company. They are a little pricey, but it's to be expected for their services. I chose the 6 to 10 day option and got my passport way sooner. You can trust this company. They really do what they say they will. I can't believe how fast and how easy all this was. I was panicking for nothing. If you happen to have the extra cash on hand or a credit card, just know that you WILL get your passport ON TIME WAY BEFORE your travel date as long as you do your part. You have to take pics of your docs, go to a passport acceptance agent, ship the package as soon as you can, and just stay on top of it. The only bad thing I would have to say is the email support offered. It's like for a couple hours, and no one will get back to you after that if you have any questions. I thought it was cool that they had someone emailing to check my progress, but it would be nice if they actually followed up. I was able to get my questions answered in the chat feature, but Carlos Mercado really dropped the ball on me. I sent 6 emails to him begging him to answer a question, and he couldn't be bothered to reply. I'm not docking a star because I didn't end up needing him that badly because of the chat. If you are going to email someone and say they can ask questions and you don't answer during such a stressful process? Not cool. However, they do send automated emails and text messages letting you know when they get your materials, when they are assessing, and once it's approved and all that, so it helps put the mind at ease. Thank you HelloGov for being absolute rock stars and getting my passport to me in time.