FIXD
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BUYER BEWARE - s e r i o u s l y ! ! !
4-25-25 I saw an ad on YouTube for a car ODB sensor module for DYI’ers and others. It looked valid (on sale for $19.99) from a company called FIXD so I went to purchase it via PayPal, when the total window came up ($25.42 at 7:29pm) it suddenly INCLUDED a year subscription for their “app”. Please note that try as I might, I COULD NOT delete or cancel this ad-on. I then tried to delete the ODB sensor from the purchase and couldn’t do that either. $ The YouTube ad led me to believe the sensor was a COMPLETE item/package… Self-Operating with your phone; and at no time did it say it REQUIRED the purchase of their “app”. Shocked at FIXD’s arrogance, instead of continuing to process the buy, I backed out of the final sales window and immediately (7:32pm) contacted FIXD (via phone email) to cancel my order [if it should go through]. $ They then sent several delay-tactic emails, several exclaiming “sorry to hear you want to cancel…” wherein they ask WHY?. I already stated why with my FIRST email to them… to wit: “Please cancel my order, your auto-ad-on post order equates to false advertising”. $ I responded to the first “WHY”, then as additional time-wasting OBVIOUS delay-tactic emails arrived, I simply ignored them. However, I made my way to my computer and addressed FIXD from that email (see pix) and foolishly assumed they would be professional enough to stop & reverse in their tracks and cancel the order via my threat to prosecute. $ NO, nope, nada, zilch, nein. They didn’t care OR respond! So, feeling suspicious 4-26-25, I peeked in on my PayPal account and found FIXD had “immediately” withdrew money from my account (4-25-25 at 7:29pm) AS WELL AS scheduled a $99 (plus tax) additional payment in 13 days -A-N-D- they would do that every year… ad infinitum! $ I then contacted PayPal to file a serious dispute and share my concerns about the fraudulent tactics FIXD was using. “D----” was most helpful and assured me the “future” payment would not be made and that PayPal would seek repayment of my money to me via FIXD. Additionally, she shared that if FIXD does not comply, PayPal will permanently ban them from all PayPal sites and activities, and PayPal would personally give me my money back. $ BUYER BEWARE – I would give MINUS -10 stars if I could as regards this totally devious company. If anyone cares, I have photo proof the above happened.