FOCO
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Awful. Long and unnecessary communication
My son was bought the dortmund lego set. Once he started building it he realised that not all the parts were there. Contacted customer services who took an age to reply. When they did respond I was told that the faulty set could not be returned and replaced if the bags had been opened!!!!!!!!! Of course the bags were opened as that's how he found the pieces were missing!!! I didn't want to keep the set i wanted to return it to be replaced!! So instead I was told we'd have to count the pieces and let them know what parts were missing there are thousands of pieces in this set!!!! So cheers for that Nikki!!! The replies are unnecessary and patronising. I would definitely read all the negative reviews before purchasing from this company. I'd never buy from them again! Awful customer service