Total Property Management
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If you have the misfortune of having your deposit stuck with them, I feel your pain
Dealing with this company has been nothing short of a nightmare. After escalating my issue through Property Redress just to get a response, I discovered they had assigned FOUR different email accounts to me, and all that was needed to resolve my issue was merging them. Yet somehow, this baffled their so-called "support" team. Out of the 10 staff members I spoke to, not a single one understood my issue, cared to help, or even asked meaningful questions to resolve it. Instead, they robotically directed me to the same useless company email and portal instructions, completely disregarding my situation. This company embodies incompetence. 99% of their staff are utterly useless, devoid of any semblance of customer care or basic problem-solving skills. The one person who finally helped stands out as a glaring exception in this sea of ineptitude. Frankly, the rest should be fired and should be embarrased they can't do a job correctly. Let alone the big parent company really needs to do an audit. If you have the misfortune of having your deposit stuck with them, I feel your pain—because trying to resolve it with this band of nasty, clueless idiots is more futile than asking a 5-year-old to fix it. Avoid this company at all costs.