RICHARD COLLINS

RICHARD COLLINS

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by RICHARD COLLINS

TH

The Pillow Home

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1 out of 5 stars

My experience has been shocking so my suggestion is read my review why and buy from a different company.

Think twice before buying from this company. I placed the order and the pillow took weeks to arrive (the reason why will be explained shortly). Unfortunately the pillow doesn't work for me as a side sleeper and it gave my ears bruising as its so hard, it is very different to the pillows shown on the website unfortunately. As such I contacted customer service to return the pillow and its at this point I find out that I have to pay to return the pillow to China which was not economically viable to do. Really think about whether to buy off this company as sadly its one of the worst purchases that I have made. Following on from the reply made to me by Pillow Home after my Trustpilot review I as requested contacted Pillow Home's (Non) Customer Service team and they said the responsibility for returning an item is down to the customer - no where in their returns policy did it state the return was to be sent back to China. A Really Poor product and Customer Service that doesn't care once a sale of a inferior product is made.